Inclusions:

• Transportation from Haridwar (private/shared vehicle)

• Hotel accommodation on a twin-sharing basis

• Daily meals (breakfast and dinner)

• Guided temple visits

• All applicable taxes

Exclusions:

• Pony, palanquin, or doli charges for the Yamunotri trek

• Personal expenses such as laundry, phone calls, and tips

• Any travel insurance

• Any other services not mentioned in the inclusions

Payment Terms & Refund Policy

Payment Terms:

1. Booking Amount: A minimum of 25% advance payment is required to confirm the booking.
2. Full Payment: The remaining amount must be paid before the journey begins or as per the agreed installment plan.
3. Payment Modes: We accept bank transfers, credit/debit cards, UPI, and online payments for secure transactions.
4. Late Payments: Any delay in payment may result in cancellation or additional charges.

Cancellation & Refund Policy:

1. More than 30 days before departure: 90% refund of the total package cost.
2. 15-30 days before departure: 50% refund of the total package cost.
3. 7-15 days before departure: 25% refund of the total package cost.
4. Less than 7 days before departure: No refund applicable.

Other Conditions:

• No refunds will be provided for unused services, early departures, or no-shows.
• Refunds will be processed within 7-10 business days after cancellation.
• In case of government restrictions, natural calamities, or unforeseen circumstances, we offer adjustments or rescheduling instead of refunds.

Terms & Conditions

1. Booking & Communication

• Please read emails carefully to understand package details, pricing, and terms. Once the booking is confirmed, all email conversations will become part of the contract.
• Meal Plan Codes:
  • EPAI – Room only
  • CPAI – Room + Breakfast
  • MAPAI – Room + Breakfast + Dinner

2. Security & Identification

• Travelers must take care of their belongings before leaving vehicles or hotels. The company is not responsible for any loss or theft.
• As per Indian Government regulations, all travelers (Indian/Foreign Nationals) must provide valid identification upon check-in:
  • Indian Nationals – Voter ID, Aadhaar Card, Driver’s License
  • Foreign Nationals – Passport & Visa
• Hotels may deny check-in if a valid ID is not presented. The company holds no responsibility in such cases.

3. Accommodation & Facilities

• Some hotels provide extra mattresses instead of extra beds for additional guests. If you require a proper bed, please inform us in advance.
• Many small hotels and resorts do not have elevators/lifts; if you need assistance with stairs, notify us before booking.
• Check-in & Check-out Timings:
  • Standard check-in time: 2:00 PM
  • Standard check-out time: 11:00 AM
  • Early check-in/late check-out is chargeable and must be confirmed directly with the hotel.
• Additional charges may apply for room heaters, WiFi, or special meal requests not included in the package.
• Meals included in the package will be served as a buffet or fixed menu. Items not included in the standard menu will be charged extra.

4. Transport & Vehicle Policies

• Air conditioning (AC) will not function in hilly areas or when the vehicle is stationary.
• Drivers are not allowed to operate in no-entry zones, narrow lanes, or areas causing traffic congestion.
• Driver service is available for 12 hours per day; additional hours must be pre-arranged.
• Certain hilly regions restrict driving after sunset and loud music due to safety regulations.
• Pick-up and drop-off points will be fixed; additional stops must be pre-arranged.
• Parking may be at a distance from some sightseeing locations. Travelers must reach the parking area at their own expense.

5. Cancellations, Refunds & Itinerary Changes

• Tour routes and destinations cannot be changed without prior notice. Any modifications may incur additional charges.
• Refunds are not available for skipped sightseeing or short stays due to personal reasons.
• In case of natural calamities, political unrest, accidents, landslides, or bad weather, cancellations or delays are beyond our control, and no refunds will be issued.
• No refund for last-minute cancellations (within 7 days of travel).

6. Liability Disclaimer

• The company is not responsible for accidents, injuries, theft, or loss of property during the tour.
• We are not liable for any extra costs due to flight/train delays, strikes, hotel issues, or unforeseen disruptions.
• All legal matters are subject to the jurisdiction of Haridwar, Uttarakhand, India.